kedaiFrequently Asked Questions

Deposit minimums and maximums vary by payment method. E-wallets like mobile banking, local payment, online payment, e-wallet, and mobile banking typically allow deposits starting from a small amount up to a daily limit set by the e-wallet provider. Bank transfers via local payment, online payment, e-wallet, or mobile banking have their own limits. local payment deposits follow the same range as your bank. When you select a payment method during deposit, kedai displays the minimum and maximum for that method. If you need to deposit a larger amount, you can make multiple transactions or contact our support team for guidance on alternative methods.

To withdraw, log in to kedai, go to the Withdrawal section, and select your payment method. Enter the amount and confirm. Withdrawals are processed subject to account verification and standard review windows. We verify your identity and account status before releasing funds to prevent fraud and comply with regulations. Withdrawal times depend on your bank or e-wallet; most transfers complete within standard business hours. If your withdrawal is delayed or rejected, check your email for a notification from our team explaining the reason. Contact support if you have questions about a pending withdrawal.

If a deposit fails, the funds remain in your e-wallet or bank account and are not deducted from kedai. Common reasons for rejection include insufficient balance, incorrect payment details, or a temporary connection issue. Check your e-wallet or bank app to confirm the transaction status. If the payment was deducted but did not appear in your kedai account, contact our support team with your transaction ID. We can investigate and manually credit your account if the payment was processed on the payment provider's end but not received by kedai. Provide a screenshot of your e-wallet or bank statement as proof.

Live-dealer tables on kedai feature real dealers in multi-camera studios running games like blackjack, roulette, baccarat, and Dragon Tiger. You see the dealer and other players in real time and interact via chat. Slots are automated games with spinning reels and fixed paylines; outcomes are determined by a random number generator. Live-dealer games require active participation and decision-making; slots are faster-paced and require no strategy. Both are available on kedai. Football betting covers Liga 1, Piala AFF, Champions League, and other tournaments with fixed odds. Choose the game type that suits your preference and time availability.

Yes. Our platform operates continuously, including during Idul Fitri, Idul Adha, Imlek, and other holidays. Football markets, live-dealer tables, and slots remain available. However, some live-dealer studios may have reduced staff during major holidays, which could affect table availability. Withdrawal processing may take longer during holiday periods due to bank closures. Check the kedai app or website for any service notices before major holidays. Our support team is available during standard hours to assist with account or payment questions, even on holidays.

kedai offers betting on esports tournaments including Mobile Legends, Free Fire, and PUBG Mobile. Markets cover regional and international competitions. Odds and match schedules are updated in real time. Esports betting works the same way as football betting: select a match, choose your outcome, and confirm your stake. Live streaming of some matches is available within the kedai app. If you are new to esports betting, our support team can explain the game formats and common betting types.

kedai provides several account-control tools. You can change your password, update your email and phone number, and enable two-factor authentication (2FA) via SMS or email. 2FA adds a second verification step when you log in from a new device. You can view your login history and active sessions, and log out of other devices remotely. Your account settings page shows your KYC verification status and linked payment methods. You can also request a data export or account closure through our support team. These tools help you maintain security and control over your account.

Our loyalty tier programme rewards active users on kedai with points based on deposits and gameplay. Points accumulate as you play and can be redeemed for account credits or other benefits. Higher tiers unlock better rewards and faster withdrawal processing. Your tier status is displayed in your account dashboard. Tier progression is based on your activity over a rolling period; inactivity may result in tier downgrade. Specific tier benefits and point values are detailed in your account settings. Contact our support team if you have questions about your current tier or how to advance.

Our support team is available during standard business hours via email and live chat within the kedai app. You can also submit a support ticket through your account dashboard. Include your username, a description of your issue, and any relevant transaction IDs or screenshots. Response times vary depending on the volume of requests. For urgent account security issues, mark your message as high priority. Our team responds in English and can assist with account recovery, payment problems, game questions, and technical issues. Check our FAQ page first, as many common questions are answered here.

Yes. kedai uses industry-standard encryption (TLS 1.3) to protect all data transmitted between your device and our servers. Your password is never stored in plain text; we use secure hashing. Payment information is processed through encrypted gateways and never stored on our servers. Your personal data (name, ID, address) is encrypted and accessible only to authorized staff for KYC verification and compliance. We do not share your data with third parties except as required by law or to process your payments and withdrawals. Our privacy policy details our data handling practices. If you suspect a data breach, contact our support team immediately.